We repair damage from real use, including:

• 1. Blown seams and broken stitching
• 2. Broken or stuck zippers
• 3.Torn fabric, and holes
• 4.Snaps, buttons, and hardware
  failures
• 5.Worn-through high-contact areas
  (elbows, knees, cuffs)

This covers damage well beyond manufacturing defects. If you wore it out,
tore it on a branch, or snagged it on a fence, send it in.

------------------------------------------

What We Don't Cover

• 1. Intentional damage or
  modification
• 2. Cosmetic wear that doesn't affect
  function (natural fading, pilling, abrasions, softening of fabric over time are
  signs of a life well worn)
• 3. Damage from improper care
  (bleach, machine drying when the label says otherwise, etc.)
• 4. Items not purchased from Nebu or
  an authorized Nebu retailer
• 5. Loss or theft

How It Works

1. 1. Start a repair request. Use this link [returns portal] and enter in your email or shipping zip code, and your order number (please email support@nebuclothing if you do not have your order number handy)
2. 2. Select File a Warranty Claim button in the top right.
3. 3. Select the product you our submitting a repair or warranty claim for, along with the reason, a photo
   of the damage and a brief description of what happened.
4. 4. Confirm your shipping address and Submit.
5. 5. Ship it to us. We'll provide a prepaid shipping
   label. Send the item to our repair shop.
6. 6. We assess and repair. Our team will evaluate the
   damage and repair your gear. Most repairs are completed within [2-3
   weeks].
7. 7. Get it back. We'll ship your repaired gear
   back to you at no charge.

Cost

• Manufacturing defects (seam failures, hardware
  failures, fabric defects that appear under normal use): Repair free of
  charge, shipping both ways is covered by Nebu.
• Wear-and-tear and use damage (rips, tears, abrasion, zipper
  wear): Repair free of
  charge, customer is responsible for the cost of shipping the product Nebu, unless order purchased Unlimited Returns Shipping Insurance add-on. Nebu covers shipping product back to customer..